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Covid-19: Update 3

Dear Customers,

Following our last communication on the subject, at BMIT Technologies, we continue to monitor the situation and we are continuously taking actions in line with our business continuity plans, company health and safety policy and any recommendation issued by the Malta Public Health authorities.

The following is another reminder and update, we kindly urge you to take note of and to follow.

DATA CENTRE VISITS

  • We continue to restrict visits to our data centres to emergency situations only;
  • As from Monday April 13th we require that all individuals visiting any of our facilities MUST wear a mask. Such mask needs to be worn for the duration of the entire visit. It must be correctly worn, ensuring it covers the mouth and nose, and must be securely tied to minimize any gaps between the face and the mask;
  • We need to be informed at least 72 hours prior to calling on-site;
  • We reserve the right to reject visit requests if, in our reasonable opinion, such visit poses a risk to our employees;
  • We strongly suggest leveraging our technicians via remote hands and eyes;
  • If a visitor to our datacentres has been to any of the countries listed here, s/he will only be allowed in our data centres only after 14 days of arriving back to Malta, showed no sign of illness and confirmed that s/he has followed the guidelines issued by the local health authorities in terms of quarantine and travelling;
  • Prior to be allowed entrance, each visitor will be:
    • Required to sign a form declaring that s/he has abided to the above instructions and guidelines;
    • Screened by means of thermal non-contact cameras or thermometers.  We will only read the temperature, and not record it, and will not allow access if the visitor’s temperature exceeds 37°C, you will not be allowed to enter, no exceptions. Our suggestion is that you will immediately proceed to contact a medical specialist;
  • In addition to the above, all visitors will be asked to certify that they:
    • Do not have cold or flu-like symptoms;
    • Have had no known contact with someone who has been diagnosed with COVID-19;
    • Will keep visits to the least time possible;
    • Will adhere by all appropriate health and safety measures;
    • Will follow all social distancing directions as directed by BMIT Technologies NOC Technicians.

DATA CENTRE DELIVERIES

Unfortunately, we are still frequently receiving a considerable number of deliveries, not related to break and fix situations. May we remind you to restrict deliveries to such situations only.

Any delivery must be properly announced prior to being sent and we reserve the right to refuse unannounced deliveries. In all cases, deliveries must be handled by your courier and as instructed by the BMIT Technologies NOC technician on site.

SUPPORT AND DELIVERIES AT CUSTOMERS’ PREMISES

BMIT Technologies will be limiting physical on-site support or deliveries to emergency or special circumstances only.  Each such request will be approved on a case-by-case basis.

Our service desk and remote support capabilities have been further strengthened to extend as much as possible such support.  In the vast majority of cases, we believe we are able to provide assistance through remote means.

Please note that as the situation is continuously evolving, current procedures and guidelines may be changed at any time.

We greatly appreciate your understanding and cooperation throughout this current situation. Please visit our COVID-19 page for the latest information.

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